Shift Leader
Description Well let you in on a little secret while everyone knows that America Runs on Dunkin, we know that Dunkin runs on our incredible team members and their leaders! Ready to come help us run?! To keep our amazing team running, all employees at our Dunkin Restaurant enjoy a bunch of perks:
Discounted college degree program Career development and growth Competitive Pay Weekly Wage Direct Deposit Free break food & beverage (restrictions apply) Paid Time Off Healthcare and Dental Bereavement leave eligibility requirements - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Reports to:
Restaurant Manager Job
Summary:
In addition to adhering to the Crew Member job description, Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience.
Principal Duties and
Responsibilities:
Majority of duties performed, but not meant to be inclusive or to prevent other duties from being assigned.
Team Environment - Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
Deploy team members appropriately to meet guests' needs and service standards throughout shift.
Support training of Crew Members as directed by Restaurant Manager or Assistant Manager.
Communicate goals and hold team members accountable for performance during shift.
Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service.
Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
Complete all required training including ServSafe certification.
Profitability - Ensure restaurant standards and marketing initiatives are properly executed during shift.
Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with Restaurant Manager.
Comply with all restaurant, Brand, and franchisee policies.
Position Requirements
Qualifications:
Skills Must be able to fluently speak/read English Math and writing skills Restaurant, retail, or supervisory experience preferred At least 18 years of age (where applicable) High school diploma (or equivalent) Required Competencies Guest Focus - anticipate and understand guests' needs and exceed their expectations.
Passion for Results - set compelling targets and deliver on commitments.
Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment.
Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.
Honesty o Transparency o Humility o Integrity o Respectfulness o Fairness o ResponsibilityLocation Dunkin' - 144 Jefferson St, Monticello NY 12701 Pay Rate Based on Experience Exempt/Non-Exempt Non-Exempt Shift Various Shifts Full-Time/Part-Time Full-Time and/or Part-Time Shift Position Shift Leader Division Dunkin Donuts Sardinha Brothers Management Group Number of Openings 3 Number Filled 0 Recommended Skills Communication Decision Making Food Safety Foods Mathematics Passionate Estimated Salary: $20 to $28 per hour based on qualifications.
Discounted college degree program Career development and growth Competitive Pay Weekly Wage Direct Deposit Free break food & beverage (restrictions apply) Paid Time Off Healthcare and Dental Bereavement leave eligibility requirements - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Reports to:
Restaurant Manager Job
Summary:
In addition to adhering to the Crew Member job description, Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience.
Principal Duties and
Responsibilities:
Majority of duties performed, but not meant to be inclusive or to prevent other duties from being assigned.
Team Environment - Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
Deploy team members appropriately to meet guests' needs and service standards throughout shift.
Support training of Crew Members as directed by Restaurant Manager or Assistant Manager.
Communicate goals and hold team members accountable for performance during shift.
Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service.
Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
Complete all required training including ServSafe certification.
Profitability - Ensure restaurant standards and marketing initiatives are properly executed during shift.
Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with Restaurant Manager.
Comply with all restaurant, Brand, and franchisee policies.
Position Requirements
Qualifications:
Skills Must be able to fluently speak/read English Math and writing skills Restaurant, retail, or supervisory experience preferred At least 18 years of age (where applicable) High school diploma (or equivalent) Required Competencies Guest Focus - anticipate and understand guests' needs and exceed their expectations.
Passion for Results - set compelling targets and deliver on commitments.
Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment.
Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.
Honesty o Transparency o Humility o Integrity o Respectfulness o Fairness o ResponsibilityLocation Dunkin' - 144 Jefferson St, Monticello NY 12701 Pay Rate Based on Experience Exempt/Non-Exempt Non-Exempt Shift Various Shifts Full-Time/Part-Time Full-Time and/or Part-Time Shift Position Shift Leader Division Dunkin Donuts Sardinha Brothers Management Group Number of Openings 3 Number Filled 0 Recommended Skills Communication Decision Making Food Safety Foods Mathematics Passionate Estimated Salary: $20 to $28 per hour based on qualifications.
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