Director of Rooms

BASIC FUNCTION: Support the General Manager in the overall management and strategic direction of the hotel. Ensures the highest quality of service efficiency, sanitation, training, development, and products are maintained. Creates and maintains a culture committed to excellence and creating varied, unique and memorable experiences for our guests. Job Description: QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE At least 5 years of experience in a senior leadership role, within a similar hotel brand required Extensive Hotel operations experience required Demonstrated knowledge of budget planning and financial controls Computer literate in Microsoft Windows applications required 2 or 4-year degree from an accredited university in Hotel Management, Business Administration, or related major Thorough understanding of profit and loss management, Hotel Operations, marketing and management of activities. ESSENTIAL FUNCTIONS: Lead and manage the day to day operations of the Resort ensuring all service standards are followed Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence Oversee the operations functions of the hotel Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget Ensure that monthly financial outlooks are on time, on target and accurate Ensure full compliance to Hotel operating controls Ensure the implementation of standards in guest service and constantly seek out ways to improve product and the guest perception of value Oversee the selection, training and development of all Colleagues to ensure timely recruitment and career growth Coordinate the development, interpretation and implementation of hotel policies, operating procedures and training programs, manuals, directives, work schedules, rules and regulations Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Develop and maintain effective communications between all operating departments. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Handles guest problems and complaints. Manages service delivery in all areas ensuring excellent service from point of entry to departure PERFORMANCE REQUIREMENTS:  SKILLS AND ABILITIES Ability to manage time and energies in an efficient, effective and organized manner. Must be compassionate, positive, motivational and driven. Excellent verbal and written skills are necessary to perform administrative and clerical duties using proper rules of grammar, spelling and punctuation. Computer literacy: Proficient in Microsoft Office Full understanding of Social Media: Facebook, YouTube, Twitter, etc. Ability to maintain strict adherence to confidentiality requirements. Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Ability to make quick decisions in high stress situations. Excellent customer service skills. WORK ENVIRONMENT: Job involves working under variable temperature conditions, extreme heat or cold and noise levels. Work environment includes administrative offices, indoors, outdoors and around fumes and/or odor hazards, dust and/or mite hazards. PHYSICAL ABILITIES:         Endure various physical movements throughout the work areas. Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. Frequent lifting and/or moving up to ten pounds and occasional lifting and/or moving up to 25 pounds. Apply Apply with LinkedIn Posted 22 Days Ago Full time R0014841 About Us BENCHMARK , a global hospitality company, is a trailblazer in the development, management, marketing and owner?advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company' iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations. BENCHMARK'S distinguished and proven reputation is deeply?rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry' most authentic, enchanted, soulful, vibrant, unrivaled and memory?making experience. BENCHMARK'S progressive "Be The Difference" culture and values are a cornerstone to the company's nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers mark of meeting excellence. www.benchmarkglobalhospitality.com
Salary Range: NA
Minimum Qualification
5 - 7 years

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